Delivery and returns

Delivery

We aim to deliver items(s) to the delivery address you have requested in your order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.

Shipping in UK

For orders up to the value of £50, we use Royal Mail 1st class signed for, insured up to £50.

For orders between £51 and £500, we use Special Delivery insured up to £500.

Exchanges and Returns

Goods manufactured to order (bespoke) are not refundable once their manufacture has been commenced.  If there is a need to cancel a bespoke item you should contact us by email: atelier@jcdesignlondon.com or telephone 07918 280535 giving us your name, address and order reference number.

Earrings are supplied in a small plastic bag with a tamper proof seal. For hygiene reasons and for your health and safety, earrings are not returnable of refundable if the seal of bag has been tampered with or damaged in any way. 

 

Returns are at your own cost within 14 days after the day of notifying us of the cancellation. They must be in the same condition in which you receive them e.g. new condition. Earrings cannot be returned if the hygiene seal on the bag has been opened.

 

Please see Terms and Conditions for more details.