Terms and Conditions
Your purchase of products/items which we supply to you through the site is subject to our Terms of sale
Use of the Site
By placing an order for any item(s) on this site you agree to be bound by our Terms of Sale and by continuing to access the site you agree to accept the practices described in these Terms of Sale. We may update or change these terms from time to time. A regular visit to this page will ensure awareness of any future changes. By continuing to use the site following such change(s) you will signify your agreement to be bound by our Terms of Sale.
By placing an order you are offering to purchase a product on and in accordance with these Terms of Sale. All orders are subject to availability and confirmation of the order and price.
If we need to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use words like writing or written in these terms we include emails
The Contract and Registration
Orders are submitted via the site as set out in this clause.
If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish. If you have already registered with us you may enter your sign in details to access your account.
Once signed in or registered, as the case may be, you must select your preferred method of delivery. Any delivery charges will then be added to the amount charged. You will need to confirm you wish to make an order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and enter your payment details.
Once you have finished compiling your order, you will be asked to confirm that your order is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us.
We will then send you a confirmation email (including your order reference number) to confirm your order has been accepted. This is sent to the email address you registered with us. After sending you the confirmation we will process the payment details given to take payment for your order.
Our acceptance of your order will be complete on cleared funds. Our acceptance of your order will be considered as a contract when JC Design London sends an email confirming your item(s) have been dispatched. It is at this point that a legally binding contract is formed between you and JC Design London for the purchase of our products (the contract).
If we are unable to fulfil your order, you will receive an email from us informing you that the order has not been accepted and we will refund the payment for your order to you.
Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
Making a Change to the Contract
If you wish to make a change to the item(s) you have ordered, please contact us at email@example.com . We will let you know if the change is possible.
When you submit your order, you are offering to buy the item(s) at the price shown on that order.
Delivery charges will be added to the total amount due when you view the Product(s) in your ‘shopping bag’. The total cost for the items(s) and any applicable delivery charges will be displayed before you confirm your order and will be set out in the confirmatory email sent by us. Please note, if your order is from outside the UK, you may incur additional import duty and/or taxes.
Our prices may change at any time. If we discover that the price for an item has changed or that there has been a pricing error when we receive your order, we may contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, we will not be under any obligation to supply the item(s) to you until we have sent you a further email confirming your order at the updated price.
Despite our best efforts it may be that some of the item(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the item(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the items(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mis-priced item, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
All payments must be made at the time of Confirmation. Payment for all orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, American Express & Maestro. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the items(s) until we receive payment in full.
Payment by, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider declines to, or does not authorise/validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the item(s) which you have ordered. We also use standard Internet encryption technology to provide you with the maximum practicable level of security.
We do not hold any of your payment details anywhere on this site. They are passed securely to our payments processor for authorisation by your bank or payment provider.
We aim to deliver items(s) to the delivery address you have requested in your order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
If the ordered items have not been delivered to the address given by you within 30 (thirty) days of the date of the contract, or any other date that we may agree with you, then you may cancel the contract and we will refund any money paid by you.
Ownership of the purchased item(s) will pass to you on delivery.
Damaged or Defective Product(s)
You should inspect the items(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Support Team at firstname.lastname@example.org as soon as possible and in any case within 7 days, complete with your order reference number.
If the item(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the items(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the items(s). We will refund the cost of the return of the items(s) to us.
Exchanges and Returns
Goods manufactured to order (bespoke) are not refundable once their manufacture has been commenced. If there is a need to cancel a bespoke item you should use the contact details below to check the progress of the work and to open a dialogue.
Earrings are supplied in a small plastic bag with a tamper-proof seal. For hygiene reasons and for your health and safety earrings are not returnable of refundable if the seal of bag has been tampered with or damaged in any way.
You may cancel a contract/purchase at any time before your order is dispatched. This does not affect your statutory rights.
To cancel a contract/purchase, you must clearly inform us, preferably:
By email to email@example.com
By telephone 07918 280535 giving us your name, address and order reference number.
When returning items you must return them to us at your own cost within 14 days after the day of notifying us of the cancellation. They must be in the same condition in which you receive them e.g. new condition (without limiting your rights to take any reasonable steps to examine the item(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, we have a right to deduct the cost of any deterioration, up to the price of the items, from the refund to which you are otherwise entitled.
To return (or exchange) the item(s), you should package the package securely using the original packaging (making sure you include a note of your name and address (enclosing the delivery note inside the package) and then return it to us, by hand, courier or other appropriate form of certified mail. It is your responsibility to ensure the returned item arrives safely and in new condition.
We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.
We offer a 12 month warranty against faulty workmanship/materials. This does not affect your statutory rights.
Exchanges and Returns Without Proof of Purchase
Without limiting your statutory rights, on presentation of Product(s) without Proof of Purchase, please contact us at firstname.lastname@example.org and we will be happy to offer you a repair at an agreed price.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
Nothing in these Terms of Sale will limit our liability for:
fraud; or death or personal injury caused as a result of our negligence; or breach of your legal rights in relation to the items(s) including the right to receive items(s) which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
We only supply our products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
The entire content of the site, including all jewellery design, copyright, trademarks and other intellectual property rights it contains, including the JC Design London is the sole property of JC Design London and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site nor may you use any such content in connection with any business or commercial enterprise.
Jewellery by JC Design London is a hand made and hand crafted and therefore there may be minor discrepancies from the display photograph. However, every attempt is made to keep to a specific design or pattern to ensure consistent quality.
We do not guarantee that the site will be compatible with any hardware or software which you may use.
We do not warrant that the site will be uninterrupted or error free.
The Site is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws of England and Wales.
The information contained on the Site is given for general information and interest purposes only. We shall not be liable, regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, the information contained within the Site (including the reliance upon any such information), or for any delay or interruption in the transmission thereof to you, or for any claims or losses arising therefrom or occasioned thereby. Specifically, please note that some products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques.
We will not be liable for any third party claims or any business, financial, economic loss or any loss of profit nor for any consequential or indirect loss (such as lost reputation or lost opportunity) whether foreseeable or unforeseeable, arising as a result of your use of the site whether such loss is incurred or suffered as a result of our negligence or otherwise.
No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
A person who is not a party to a contract is not entitled to enforce any of its terms (including these Terms of Sale) under the Contracts (Rights of Third Parties) Act 1999.
We will try and solve any disagreements quickly, fairly and efficiently. However, if you are not happy with the way that we deal with any disagreement and you want to begin court proceedings, you must do this within the United Kingdom.